1. Information We Collect
When you register and use the cm2 platform, we collect several categories of information to ensure a smooth, secure experience tailored to your needs:
Account Information
During registration, you are required to provide a username, email address, phone number, and password. This information is used to verify your identity, enable login, and contact you regarding account activity.
Device & Browser Information
Cm2 automatically records technical information such as device type, operating system, browser type, IP address, and screen resolution when you access the platform. This data helps us identify technical issues and optimise the display across various devices, including Android and iOS smartphones.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect transaction information such as the payment method used, amount, date, and reference number. We do not store your bank card number or full banking account details — this sensitive information is handled directly by our approved payment providers.
Usage Data
We record in-platform activity such as games played, bets placed, session duration, and page navigation. This data is used to improve our services and understand usage patterns on an aggregate basis.
2. How We Use Your Information
All information collected by cm2 is used solely for legitimate platform operations and service improvement. The primary purposes are as follows:
- Identity verification and account security — ensuring that only verified account holders can access their accounts and carry out transactions.
- Financial transaction processing — to verify deposits and withdrawals in MYR and resolve any transaction disputes.
- Platform improvement — to analyse aggregated usage data in order to improve the interface, response times, and the range of games available.
- Service communications — to send important notifications about your account, changes to terms, or technical issues that require your attention.
- Legal compliance — to meet reporting or investigation requirements mandated under Malaysian law when required.
Cm2 does not use your personal information for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking Technologies
The cm2 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser when you visit our website.
There are three types of cookies we use:
- Session cookies — stored temporarily during your active session and automatically deleted when the browser is closed. These cookies are required for login and navigation to function correctly.
- Preference cookies — saves your preferences such as language and display settings so you don't have to reconfigure them on every visit.
- Analytics cookies — used to understand how users interact with the platform as a whole, without identifying any individual user.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality such as auto-login or preference saving.
4. Data Storage, Security & Sharing
Data Security
Cm2 employs a range of technical security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all communications between your device and our servers, one-way hashing for password protection, and continuous monitoring for suspicious account activity.
Retention Period
Account information is retained for as long as your account remains active. Once your account is closed at your request, personal data will be kept for the period necessary to fulfil legal obligations or resolve any outstanding claims, after which it will be securely deleted or anonymised.
Third-Party Sharing
Cm2 does not sell or rent your personal information to any third party for commercial purposes. Your information may be shared only in the following circumstances: with approved payment providers to process your MYR transactions; with technical service providers that support platform operations under strict confidentiality agreements; or with the relevant authorities when required by Malaysian law.
5. User Rights & How to Contact Us
As a cm2 platform user, you have the following rights regarding your personal data:
- Right to Access — you may request a copy of the personal information we hold about you at any time through your account.
- Right to Rectification — if any information we hold is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
- Right to Deletion — you may request the deletion of your account and personal data, subject to any applicable legal retention requirements.
- Right to Withdraw Consent — for marketing communications or optional cookies, you may withdraw your consent at any time through your account settings.
Changes to This Policy
Cm2 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via in-platform notifications. Your continued use of the platform after any amendments constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
Contact Support Team
If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact the cm2 support team through the help channels available after logging into your account. You may also refer to our FAQ us for answers to common questions about privacy and account security.
Questions About Your Privacy?
Visit the FAQ page for quick answers, or log in to your account to reach the cm2 support team directly.